How much time do I have if I change my mind?
The time when you can cancel your order is limited, which is possible only while processing the order.
Please note that processing time won't take any longer than 72 hours, sometimes even shorter (depending on the order), and any cancellation order made after 72 hours will, unfortunately, be denied automatically.
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email contact.westeryou@gmail.com and we’ll help find an alternative solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on-site and want to receive your order, after all, the best way to do so is by placing a new order at checkout. Email contact.westeryou@gmail.com if you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at contact.westeryou@gmail.com (and make sure to include your original #Order number) so that we’ll take a look!
I don’t see the option to self-cancel! How can I cancel my order?
If you can't find the cancellation option, please make sure to send an email to contact.westeryou@gmail.com as soon as possible (including your #Order number and cancel/change request).
If you have any more questions, please contact us:
Mailing Address:
419 Banner St, Nampa, ID 83986, USA
E-mail Address:
contact.westeryou@gmail.com
Phone Number:
+12085056755
Monday to Friday: 9:30 AM-6:30 PM - Saturday: 9:30 AM-5 PM
FAQS
WHEN WILL I RECEIVE MY ITEMS?
All items are produced and shipped from our facility within 5 to 8 days from the time of purchase apart from the order Handling time of 1-2 days. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country.
Please write us at contact.westeryou@gmail.com if your order hasn’t arrived within the expected lead time.
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Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track packages’ link listed in the contact section of our website.
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Do you ship internationally?
No. Currently, we are shipping in USA
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Your page is not loading, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.
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I just noticed that I chose the wrong item by mistake, can you swap my product?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!
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I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.
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What is your return/exchange policy?
· Return Instruction
If you would like to return an item to contact.westeryou@gmail.com please follow the instructions below within 30 days of delivery. Safely pack the things within the original packaging that came with the merchandise. All Products must be returned as good as it was. If the Products received is broken, please contact our Customer Service.
· Exchange
So as to exchange a product please contact us at Email: contact.westeryou@gmail.com and then we shall process your query.
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What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost.
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What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
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What do I do if I received the wrong product or my product is defective?
If this happens, then we are truly sorry. Please email us at: contact.westeryou@gmail.com and let us know about your order number and how we messed up. Then we will take care of you and cover all costs of getting you the right product, by sending you a new product and pay for the other one's shipping back to us. We would like you to know that the fulfillment team are humans unlike some who give these tasks to robots (since we make sure to help against unemployment), and they do their best to provide you the best experience when it comes to shopping online, but mistakes are just inevitable sometimes. That's why we will make sure to correct the issue ASAP! And we are very sorry of what occurred again!
If you have any more questions, please contact us:
Mailing Address:
419 Banner St, Nampa, ID 83986, USA
E-mail Address:
contact.westeryou@gmail.com
Phone Number:
+12085056755
Monday to Friday: 9:30 AM-6:30 PM - Saturday: 9:30 AM-5 PM
